Refund policy

Returns, Refunds & Our 60-Day Guarantee

At Vetro we want you and your dog to love the Mist Brush. If you're not satisfied, we're here to help.

60-Day Money-Back Guarantee. If you're not happy with your Vetro Mist Brush, contact us within 60 days of delivery at support@buyvetro.com and we'll make it right with a refund or replacement. Just email us first — we'll take care of you. We resolve every genuine issue.

How it works. Email support@buyvetro.com with your order number and what went wrong. In most cases we'll resolve your claim straight away — often without needing you to send anything back. If a return is required, we'll email you instructions and the correct return address first. Please don't post anything back before contacting us, as returns sent without instructions can't be processed.

Refund timing. Once your refund is approved, we issue it to your original payment method within 5–10 business days.

Damaged or defective items. If your item arrives faulty, email support@buyvetro.com within 30 days of delivery with: (1) a photo or short video showing the issue, (2) a photo of the product and packaging, and (3) your order number. Once verified we'll replace it or refund you at no cost — usually with no return needed.

Subscription refills. See our Subscription Terms. Refill shipments already billed and dispatched for the current cycle are non-refundable, but you keep any product sent. You can pause, skip, or cancel anytime before your next billing date.

Non-returnable. For hygiene reasons we can't accept returns on used or opened solution refills, or final-sale items. This does not affect the 60-day guarantee on your brush.

Return shipping. Where a return is needed, customers cover return postage unless the item arrived damaged or incorrect. Use a tracked method — we can't guarantee receipt of untracked returns.